(Picture/LINE)
The LINE App is used almost every day in daily life. For the majority of users, the most feared thing is that the account is stolen! Not only can’t use the LINE App to communicate normally, but all conversation records and friend lists are all evaporated.
In order to let users know how to protect the security of LINE account, what kind of situation may the account be stolen? How do I know if I am currently experiencing account hacking? LINE officially shared the three ways to check, and how to solve it if your account is stolen accidentally.
LINE officials stated that when the following three situations occur, it is very likely to be a prelude to account theft, and users are advised to be highly vigilant.
The first type is when someone asks you for authentication code information through various channels.
The second type is when inexplicably receiving a message of “suspected to be LINE official”, for example, if the user does not take the initiative to write to LINE, LINE official customer service will not take the initiative to send emails to contact, and will not ask the user to provide LINE Password for account authentication.
The third type is to download and install applications not provided by Apple Store or Google Play on the mobile phone.
(Picture taken from LINE official blog)
When encountering the above three situations, remember to “don’t” give the “phone number”, “password” set by the LINE account, and the “SMS authentication code” of LINE to anyone, even if the other party may be someone you know well.
As for how to know that the LINE account may have been misappropriated? In this regard, LINE’s official statement pointed out that there is a high probability that the LINE account has been stolen. There are two main situations. One is that you cannot log in to LINE without re-registering LINE, and you have been logged out all the time. The second is that the LINE account sent messages to friends without authorization.
If it is found that the LINE account has been stolen, the immediate solution is to report to LINE customer service “by myself” as soon as possible.
LINE officials stated that in order to protect the user’s account security, LINE customer service needs to verify their identity first, so users who have LINE account problems need to write to the official report. Users can fill out the customer service “Question Response Form” online on LINE’s official website (click here for the URL). The more complete the content when filling out the form, the more it can help customer service to clarify account problems as soon as possible. When the customer service receives an email reporting that the account has been stolen, it will reply within 24 hours and inform the user of the current status of the account.
(Picture taken from LINE official blog)
If the customer service has confirmed that the LINE account has been stolen, the following measures will be taken: first, the account that was stolen will be suspended; second, the user will be guided to create a new LINE account, and the user will be asked to write again. We will assist in the transfer of paid products (7 to 14 working days) to the user’s newly created account (paid products include stickers, emoticons, themes, LINE POINTS, LINE Credit. If LINE Pay is bound or LINE Pay Money If you have any questions, the customer service will also guide you to the corresponding window to contact).
(Picture taken from LINE official blog)
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